Head Nurse

• Perform his / her duties as per NMC guiding principles and model of care, DHA regulation and other regulatory authorities, accreditation body.
• Provides care in a non-judgmental, non-discriminatory manner that is sensitive to the adult or elderly patient’s and family’s diversity, preserving their autonomy, dignity and rights.
• Provide culturally appropriate patient focused nursing care.
• Applies & ensures the international patient safety goals throughout the patient journey and care process.
• Respects patient and applies patient family rights throughout the patient care, with empathy, emotional stability.

Standards of care

• To ensure that the highest standard of evidence-based nursing care is delivered to all patients and their families.
• To act as patient advocate, ensuring privacy, dignity and confidentiality are met.
• To monitor and ensure patient satisfaction and be proactive in managing any issue that is identified.
• To act as a resource of specialist clinical knowledge and information for ICU staff and ensure that all nursing practices are meeting the required standards.
• To promote reflective practice and learning in order to ensure that nursing care is research based, appropriate and responsive to patient needs.
• To ensure that all provision of nursing care is documented on a timely basis and accurately reflects the patient experience.
• To work closely with the consultants for the achievement of effective patient management ensuring that individual consultant care protocols are followed.
• To ensure a high standard of infection control and the prevention of all avoidable healthcare associated infection in the department.
• To be responsible for maintaining the safe custody of all medications including Narcotic, controlled and high alert drugs, ensuring that all related policies and procedures are strictly followed.
• To ensure that all policies, procedures, guidelines and work instructions that relate to the department are regularly reviewed and updated, as required.
• To participate in the setting of standards and agree clinical audit topics with the Director of nursing services, ensuring that the identified audits take place with any actions implemented.
• To organize any necessary admission, transfer in and out of the facilitates in consultation with medical staff.
• To discuss and promote innovations that will improve patient care with the administrator.

Professional

• To complete and maintain the competency portfolio within the allocated time frames and ensure that all other clinical training requirements are fulfilled according to local requirements and the department training calendar.
• To successfully complete the Immediate Life Support course on an annual basis.
• To ensure personal continuing professional development (CPD) is maintained to comply with DHA requirements.
• To ensure that all mandatory training is attended within the required time frames.
• To maintain current awareness regarding developments in nursing and in the critical care service.
• To attend Hospital meetings and functions, as required

Managerial

• To manage a smooth, efficient work flow in ICU ensuring that high standards are consistently met.
• To comply with all aspects of the quality and patient safety ensure the department meets the requirements of the accrediting body and regulatory body.
• To identify and discuss with the Director of nursing services, supervisor any potential areas for developing the service or for maximizing financial opportunities.
• To take a lead with implementing any new service development or initiative.
• To ensure that Customer Care standards are adhered to.
• To investigate incidents, accidents, concerns, near-misses, non-conformities and complaints pertaining to ICU, ensuring that reporting form is collected within agreed deadlines.
• To ensure with that all objectives and any actions identified for the department are agreed with the Director of nursing services, supervisor and documented, implemented and reviewed on a timely basis.
• To be responsible for the ordering of all supplies.
• To ensure that equipment in the department is regularly maintained and where required, repaired or replaced on a timely basis.

Financial

• To effectively manage the service and work closely with the Director of nursing services in order to meet or exceed the financial targets for the department.
• To ensure that stock levels are adequate and controlled.
• To ensure that all revenue is identified and that any economies are highlighted and discussed.
• To be involved in the preparation of unit budget and be conversant with the monthly departmental performance reviews.

Staff Management

• To exercise fair and firm leadership, establishing and maintaining high morale in the department.
• To monitor the level and standard of work produced by the staff and guide, to coach and advise them as appropriate.
• To facilitate the professional development of all department staff to ensure that they are competent to provide the service required currently and for the future.
• To identify the training needs for departmental staff, ensuring that mandatory training requirements are met and documented.
• To maintain sound working relationships with all consultants and other hospital staff.
• To ensure that staff are complying with all policies that are relevant to their role and area of working.
• To produce staff duty rotas to meet the demands of the department at all times.
• To participate in the recruitment process ensuring that all new staff receive an appropriate and completed induction to the hospital and department that is documented.
• To ensure that all staff participate in appraisal reviews as per policy.
• To be responsible, with support from the Nursing and HR Managers, for all staff issues within the department pertaining to sickness, conduct and performance management.
• To ensure that regular staff meetings take place and that minutes are circulated as per terms of reference.
• To be responsible for Duty schedule and appraisal for Ward Clerk. 
• To be responsible for Duty schedule and appraisal for Ward Attendants 

Health and Safety

• To ensure compliance throughout the department with health and safety requirements and that appropriate policies and procedures are in place.
• To ensure the safety of all members of staff, visitors and patients.
• To ensure that all near-misses or non-compliances are reported and appropriate actions taken.
• To undertake risk assessments as necessary and participate in Health & Safety audits.

Skills:

• A Nurse Supervisor should have expert management, administration and planning skills ability to manage and evaluate nursing staff.
• Strong written, verbal and interpersonal communication skills.
• Proficiency in mufti-tasking and handling stressful situations.
• Talent for negotiation and collaboration.
• Good supervisory and delegation skills in order to lead and direct nursing staff.
• A wide degree of creativity and latitude.
• Ability to assist the nurses and manage the team properly by motivating the employees to work.