Head of Collections

Company : Michael Page

Job Type : Full Time

Dubai

Number of Applicants

000+

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Job Description - Head of Collections

Ground-floor leadership role with real scope
Strong career upside within a fast-growing global business.

About Our Client

Our client is a fast-growing, technology-driven financial services company specializing in digital debt recovery solutions.

Job Description

Own overall collections performance across all UAE portfolios, including recovery rates, roll rates, compliance, quality, and customer experience.
Directly lead, coach, and performance-manage all collections staff, including Senior Collections Specialists and future hires.
Build and enforce a performance-driven culture with clear KPIs, scorecards, and accountability.
Translate client strategies, regulatory obligations, and MD direction into clear operational workflows and daily priorities.
Ensure strict compliance with UAE collections regulations, data sovereignty requirements, and client-specific policies.
Act as the primary escalation point for complex customer cases, disputes, complaints, and sensitive client matters.
Partner closely with the Managing Director on hiring plans, capacity planning, portfolio readiness, and operational scaling.
Support enterprise client onboarding from an operational perspective, ensuring portfolios launch cleanly and perform to expectations.
Work with global operations, product, and compliance teams to localise tools, scripts, and processes for the UAE market.
Monitor collector activity, quality, and conduct closely, intervening early when standards slip.
Provide accurate, timely reporting on performance, risks, trends, and improvement opportunities to the Managing Director.

The Successful Applicant

8-12+ years of collections experience, including significant people leadership responsibility in regulated environments.
Direct experience leading collections operations in the UAE or GCC; local market knowledge is mandatory.
Strong working knowledge of UAE collections laws, enforcement boundaries, and regulator expectations.
Proven ability to drive recovery performance through teams while maintaining strict compliance and quality standards.
Experience managing relationship-sensitive portfolios for banks, telcos, utilities, BNPLs, or other regulated lenders.
Strong judgment and decision-making in high-pressure, high-consequence situations.
Credible leader with the presence to manage frontline staff and engage confidently with enterprise clients when required.
Fluent English required; Arabic strongly preferred and a meaningful advantage.
Comfortable building operations from an early-stage baseline rather than inheriting mature structures.

What's on Offer

Ground-floor leadership role with real scope
Strong career upside within a fast-growing global business.

Contact
Zaynah Aboobaker

Quote job ref
JN-012026-6922362

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Head of Collections

Job Description - Head of Collections

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