Head of Market Research & Intelligence

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

In one sentence

Responsible for driving and overseeing the team's responsibilities, including identifying the right areas for research, conducting analysis, generating insights, and building a strategic point of view/thought leadership around these market dynamics, demonstrating Amdocs' industry leadership the its value we offer to our customers. 

What will your job look like?

• Lead the global research agenda: Develop and manage an annual and quarterly study roadmap aligned with corporate priorities.
• Conduct market research: Translate findings into executive narratives that inform strategic decisions.
• Engage with Tier-1 service providers' C-suite: Present insights and contribute significantly to Amdocs' sales efforts and overall success.
• Manage research projects: Plan and execute bespoke primary research initiatives while leveraging secondary research materials.
• Collaborate with industry analysts and research firms: Execute consumer, enterprise, and telecom research, encompassing both quantitative and qualitative methods.
• Lead a high-performing team: Guide a team of telecom research experts to achieve excellence in delivering insights.
   

All you need is...

• Extensive industry experience: 8+ years in the telecom industry, including roles in market or competitive intelligence, or industry analysis, or senior positions within telecom service providers; prior experience in team management is essential
• Exceptional presentation skills: Demonstrated ability to present effectively to executive audiences
• Analytical mindset: Proven experience in conducting research and developing thought leadership materials
• Research proficiency: Skilled in designing surveys, facilitating focus groups, conducting in-depth executive interviews, and analyzing large datasets.
• Strong communication skills: Fluency in English with excellent storytelling and data visualization capabilities
• Educational background: Degree in Economics, Engineering, Business, or a related field; MSc or MBA preferred
• Adaptability: Comfortable navigating ambiguity, leading through influence, and thriving in a global matrix environment

Why you will love this job:

• Strategic impact: Opportunity to brief Amdocs executives and global telecom CEOs, impact Amdocs sales and influencing industry discourse
• Career growth: Access to a $5 billion business, innovation labs, and a leading marketing team, providing avenues for professional development