Healthcare Jobs In Sharjah | Via Medica International Healthcare

Healthcare Jobs In Sharjah | Via Medica International Healthcare

About the job

• Answering response center phones in a timely and professional manner.
• Determine the clients’ ID and utilize CRM software to ensure you are aware of the client’s critical details, KPI’s and specifics of service delivery and contractual obligations for each client.
• Maintain CRM software with each client’s details, including details of last call/event/procedure.
• Prepare operational reports and statistical data for the call center to monitor effectiveness and service delivery.
• Direct the patients call to the appropriate action center and/or take note of the client’s issues and raise them with the appropriate department during business hours depending on the client’s CRM profile and which department they are interacting with.

Requirement

• Bachelor’s Degree
• Experience working in call/response centers desired.
• Experience working in a medical field, clinic, hospital or ambulance service desired but not necessary.
• Knowledge of International standards for ambulatory care and patient care services.