Housekeeping Coordinator

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 

Job Description

Summary
As a Housekeeping Coordinator, you play a crucial role in supporting the seamless execution of cleaning processes and ensuring the highest standards of cleanliness and guest satisfaction. Your responsibilities involve coordinating housekeeping activities, managing communication between departments, and contributing to the overall luxury guest experience in alignment with the brand standards.

Responsibilities 
• Coordinate with housekeeping staff to optimize workflow and task delegation.
• Serve as the bridge between housekeeping, front office, and other key departments.
• Assist in crafting and managing staff schedules to meet operational demands efficiently.
• Support the Housekeeping Manager in task prioritization and distribution.
• Maintain vigilance over cleanliness standards, conducting regular inspections to uphold our reputation for excellence.
• Address guest requests and concerns promptly, ensuring swift resolution in collaboration with the team.
• Manage inventory of cleaning supplies and amenities, coordinating replenishment as needed.
• Generate insightful reports on housekeeping activities and performance to drive continuous improvement.
• Maintain meticulous documentation of housekeeping-related tasks and activities.
• Uphold safety protocols and ensure compliance with health regulations at all times.
• Promptly report and address any safety concerns that arise.
• Manage incoming calls with professionalism and efficiency.
• Assign rooms and tasks to team members, ensuring smooth operations.
• Enforce security procedures when issuing keys.
• Handle lost and found property according to established policies.
• Provide prompt assistance to guest inquiries and requests.
• Keep team members updated on relevant guest information and maintain accurate guest profiles.
• Fulfill administrative and IT duties as required.
• Report maintenance issues promptly and accurately.
• Foster seamless communication with other departments to enhance efficiency.
• Regularly update systems to optimize room availability.
• Execute additional tasks as assigned by the Housekeeping Manager.

Qualifications

Experience/Certificates/Education
• Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
• Exceptional and refined communication abilities, inspiring and empowering team members to achieve excellence.
• Expertise in luxury housekeeping operations, including advanced cleaning techniques, meticulous inventory management, and stringent quality assurance protocols.
• Ability to thrive in a dynamic, fast-paced environment while upholding exacting standards of luxury hospitality.
• Familiarity with sustainability practices in housekeeping is advantageous, reflecting a commitment to environmental stewardship and progressive luxury service standards.

Physical Requirements:
• Ability to engage in light physical activities.
• Stamina to be on your feet for extended periods.
• Flexibility to handle varied tasks.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.