HR and Operations Manager

Job Summary

• Understand and deliver legislation on Labour law, HR and business policies and procedures
• Ensure excellent employee relations, understanding the staff needs, bring the team together, bridge the communication between the team and the MD and ensure a healthy team spirit across the business.
• Help recruit culturally and technically appropriate staff for the business, conducting first round interviews
• To work with Line Manager, or MD on appraisals, probation reviews, annual reviews, learning and development, disciplinarians, monitoring attendance, absence and sickness, annual leave
• Performance Management and improving systems in place
• Employee on-boarding
• Company and employee communications
• Compensation and benefits administration
• Employee safety, welfare, wellness and health
• Employee counselling and conflict management.

• Act as the company’s Social Media Manager, managing and assisting with the company marketing and digital strategy – updating LinkedIn, Twitter, Facebook, Instagram, a monthly newsletter and the company website.
• Acting as the IT liaison person with our IT outsourced department.
• Keep accounts for billings, overheads, expenses, commission calculation and cash flow forecast and work with our outsourced accountants.
• Budgeting all areas of the business.
• Work with the MD on the strategic direction of the business, which includes decisions that will drive sales and cut costs, leading to an increase in profitability.
• Act as Office and Operations Manager for the Kingston Stanley Office.
• Deal with VISA’s and residence permits using the online portal – AXS when necessary.
• Deal trade licences (Fujairah and Knowledge Village), PO. Box, insurances and staff medical quotes and renewals.
• Assist with new hires and on boarding process, negotiating offers and creating new starter packs and desk set up.
• Responsible for invoice processing for clients, statement of accounts, follow up and cheque collection and banking.
• Book and attend team and corporate events and research team building days and client entertainment.
• Support the Managing Director in personal and office duties.
• Deliver documents, gifts, invoices and receipts to clients.
• Manage supplies, merchandise, stationary, petty cash, updating the board, saving terms of business, filing and ordering business cards.

Qualifications & Personal Attributes

• Must be fluent in English and proficient in MS Office.
• Dealing with confidential information and act in a professional manner at all times.
• Highly organised and familiar with TECOM procedures
• Strong organisation skills and attention to detail
• Ability to think proactively, commercially, solutions driven
• Good interpersonal and communication skills.
• Attention to detail and a high level of accuracy.
• Strong mediator and approachable for all staff
• Strong problem solving skills