HR Manager

About Medetone

Medetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. 

Role Overview

We’re seeking a proactive and people-focused HR Manager to lead and manage our day-to-day HR operations for our headquarters in Dubai, UK (primary), NL and the US.

This role will be instrumental in driving operational excellence, ensuring compliance, and supporting our rapidly expanding team as Medetone continues to grow and innovate in the healthcare sector.

As our HR Manager, you’ll play a key role in shaping our employee experience by overseeing essential HR functions, including onboarding, performance management, and employee relations. You’ll also work closely with the leadership team to support our organisational goals, foster a positive workplace culture, and ensure that our HR practices align with our values.

Key Responsibilities

- HR Operations & Compliance: Manage and improve HR processes, including employee records, payroll, benefits administration, and performance reviews. Ensure compliance with all UK and Dubai employment laws and regulatory standards, updating policies and procedures as needed.

- Talent Acquisition & Onboarding: Lead the recruitment process for open positions, from sourcing candidates to conducting interviews. Develop and implement a seamless onboarding experience that engages and prepares new hires for success.

- Employee Relations: Act as the first point of contact for employee queries, providing guidance and support on HR policies, performance issues, and workplace matters. Foster a supportive environment where employees feel heard and valued.

- Performance Management & Development: Support managers in conducting performance appraisals and goal-setting. Help identify development opportunities to promote growth and ensure each team member has the tools they need to excel.

- Culture & Engagement: Contribute to building a cohesive, inclusive, and positive work culture. Lead initiatives to enhance employee engagement, promote wellbeing, and recognise outstanding contributions.

- Data-Driven HR Strategy: Monitor key HR metrics (e.g., turnover, employee satisfaction, and recruitment metrics) to identify trends and make informed recommendations for continuous improvement.

The ideal candidate will bring a blend of strong HR expertise and a passion for creating a supportive, high-performing workplace. Key qualifications include:

- Proven HR Experience: 3-5 years of experience in HR management or a similar role, ideally in a high-growth or fast-paced environment.

- Knowledge of UK Employment Law: In-depth understanding of UK or employment regulations, with a proven ability to manage compliance and maintain up-to-date HR policies.

- Communication & Interpersonal Skills: Excellent communication skills and the ability to build strong relationships across all levels of the organisation.

- Organisational & Problem-Solving Skills: Strong attention to detail with the ability to prioritise effectively and handle multiple tasks. Solutions-oriented, with the ability to navigate complex HR challenges with tact and efficiency.

- Adaptability & Initiative: A proactive approach to managing change and a willingness to bring new ideas to the table, especially in areas like employee engagement and retention.

At Medetone, you’ll be part of a forward-thinking team passionate about making a difference in healthcare. As HR Manager, you’ll have the opportunity to shape our people practices and make a real impact on our company culture. We believe in empowering our employees, fostering collaboration, and creating an environment where everyone can grow and succeed.

What We Offer

- Competitive Salary

- Pension Scheme

- Employee Discounts on Healthcare Products

- Professional Development Opportunities

- A Friendly and Inclusive Team Culture

This is an excellent opportunity for an HR professional ready to take ownership of the HR function within a high-growth company. If you’re passionate about people and ready to help us build a supportive, dynamic workplace, we’d love to meet you!