HR Service Delivery Support - GEM Region

Employee Lifecycle Management Onboarding Issue employee contracts and local addendums Support regional onboarding activities, including collection of required local documentation Process new hires in SuccessFactors Manage offboarding processes in line with local legal requirements Process leavers, prepare required documentation, and update HR systems accordingly Provide first-level HR support for local HR-related inquiries via ServiceNow Deliver ad-hoc administrative support (e.g., employment letters, work permits, visa requests, headcount reports) Support local documentation requirements and site audit administration (files, reports, data) Manage Leave of Absence processes in line with country-specific documentation requirements Support the administration and accuracy of employee data in SuccessFactors Assist the System Administrator for the Leave System (Timmi) and collaborate closely with Accounting Support employee training and development initiatives Contribute to the implementation, maintenance, and improvement of HR services, systems, policies, and procedures Build strong internal relationships with Finance, Regulatory Affairs, HR Centers of Excellence, and Country Leadership Teams Collaborate closely with in-country HR teams and broader EMEA stakeholders Participate in continuous improvement initiatives as required Language Skills: English (B2 level or higher) HR Systems Experience: Workforce and case management systems; experience with SuccessFactors and ServiceNow preferred Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) Analytical Skills: Strong problem-solving and analytical capabilities Customer Focus: Service-oriented mindset with the ability to support internal and external clients effectively Attention to Detail: High level of accuracy and thoroughness Collaboration: Ability to work effectively within a team and across functions Adaptability: Flexibility to manage changing priorities and workloads