ICT Support Specialist

Company : Mediclinic Group

Job Type : Full Time

Mediclinic Corporate Office Dubai

Number of Applicants

000+

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Job Description - ICT Support Specialist

Closing date: 24/02/2026
Number of positions: 1
Recruiter name: Siva Krishna Bonda
Reference number: 67594

Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems

KEY RESPONSIBILITY AREAS

Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)

Determine the best solution based on the issue and details provided by customers

Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business

Maintain service records and their resolution in the IT Service Management tool

REQUIRED EDUCATION

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution

Certification in ITIL v3 Foundations will be an advantage

REQUIRED EXPERIENCE

At least 1 years’ experience in an ICT support service environment

REQUIRED JOB SKILLS AND KNOWLEDGE

Able to complete the necessary documentation
First line hardware and software technical problem solving skills
Client service and related management principles
IT service management tool
ITIL Service Management based skillset for Incident, Change, Problem and Request management

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

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About the Company

Mediclinic Group

Mediclinic is focused on providing acute-care, specialist-orientated, multi-disciplinary healthcare services. The Group takes a sustainable, long-term approach to business, putting patients at the heart of its operations and consistently delivering high-quality healthcare services.

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