Information Technology Manager

➢ Accountability of group wide IT service delivery & IT operations.

➢ Management and enhancement of an ITIL based Service Desk covering incident, problem, and Change Management practices.

➢ Establishing SLA's & OLA & Workforce planning & management.

➢ KPI planning, management, monitoring, enforcement, and continuous improvement of deployed IT services.

➢ Implement and monitor continuous data and systems backup, testing and recovery practices.

➢ Overall accountability for the IT hardware and software inventories.

➢ Overall accountability for all the IT Service Desk data and logs, covering SR, Incidents, Changes, CI’s, CMDB and inventories.

➢ Accountability for the IT procurement processes for key Infrastructure projects and initiatives, covering SoW, RFP, tendering and implementation.

Network, Security and Communication

➢ Technical design, implementation and management of datacentres, infrastructure, network & security, systems, servers, storage and cloud technologies.

➢ Creation of infrastructure, systems, and servers’ standards, policies & OLA's.

➢ Responsible for major changes and releases, architecture improvements, network and data security and automation of IT infrastructure monitoring and management processes.

➢ Maintain and ensure network and security infrastructure is aligned as per 5 years technology plan/roadmap.

➢ Perform network audit and analysis of existing networks to identify areas of improvement.

➢ Manage and ensure that IT Disaster Recovery solutions are updated, tested and operated correctly during disasters, ensuring business continuity.

➢ Ownership and management of AMC’s for all network, communication & security technologies.