In-Store Trainer | Sports | UAE Retail · Dubai

Job Summary

The role is responsible for conducting product training to all store employees & maximize sales opportunities byproviding exceptional guest experience.

Key Responsibilities:

Strategic Responsibilities:

· Setting up the seasonal training calendar in alignment with the brand direction.

· Enhance the skills set of staff working across the region.

· Ensuring consistent and relevant product knowledge across the region.

· Orientation (Induction) and introduction of product knowledge to new employees.

· Sharing knowledge and promoting Learning and Development initiatives.

· Champion brand related initiatives to drive employee & consumer engagement e.g. Running/yoga club.

Core Responsibilities:

· Design, develop and update training material, training aids and assessment tests based on the identified training

needs and source training material.

· Conduct training sessions in line with the training needs for the product specialists identified for his category.

· Perform post training evaluation for training sessions and follow up on knowledge transfer to the workplace.

· Identify areas for improvement as per the feedback from trainees and implement changes accordingly.

· Monitor and Communicate attendance status, evaluation results and training feedback to line manager.

· Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them decideon the purchase.

· Provides information to customers on warranties, features, specifications, maintenance, and care of products.

· Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is ofexceptional standard.

· Maintains awareness of new product launches, promotional events, and sales.

· Achieves sales targets by using sales techniques, up selling and cross selling.

People Management:

· Liaising with Stores regarding training initiatives and support