Black Pearl is partnering with a well-established organization in the UAE to recruit an experienced IT Infrastructure & Operations Manager to lead enterprise-wide IT operations, infrastructure management, cybersecurity governance, and service delivery across multiple business locations.
This is an excellent opportunity for a senior IT professional who enjoys managing enterprise infrastructure environments, improving operational efficiency, and ensuring secure and reliable technology services that support business growth.
Key Responsibilities
IT Infrastructure Management
Lead and manage enterprise IT infrastructure including servers, virtualization platforms, storage, networking systems, and endpoint devices.
Ensure high availability, scalability, and performance of all infrastructure services.
Oversee backup solutions, disaster recovery planning, and business continuity initiatives.
Manage infrastructure lifecycle planning, upgrades, and modernization projects.
Monitor infrastructure performance and proactively address operational risks.
Network & Connectivity
Manage enterprise network architecture including LAN, WAN, SD-WAN, VPN, firewalls, and connectivity solutions.
Ensure secure and reliable connectivity across multiple business locations.
Work closely with telecom providers and technology vendors.
Cybersecurity & Governance
Implement and maintain cybersecurity policies, standards, and controls.
Manage vulnerability assessments, risk analysis, security audits, and incident response activities.
Ensure effective identity and access management across systems and networks.
Promote cybersecurity awareness and best practices across the organization.
IT Operations & Service Delivery
Lead IT operations and support functions.
Manage incident, problem, and change management processes.
Ensure SLA compliance and continuous improvement of IT services.
Drive operational excellence through automation, monitoring, and process improvements.
Prepare IT operational reports, dashboards, and management presentations.
Requirements
To be considered for this role, you need to meet the following criteria:
Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
Minimum 10 years of experience in IT infrastructure, IT operations, network administration, cybersecurity, and enterprise IT support.
Proven experience managing enterprise IT infrastructure projects and multi-site environments.
Strong experience within FMCG, Manufacturing, Distribution, Retail, or other multi-location organizations is highly preferred.
Hands-on experience with VMware, Hyper-V, or similar virtualization technologies.
Strong networking experience including Cisco, Fortinet, Palo Alto, VPNs, firewalls, and SD-WAN environments.
Experience with IT Service Management (ITSM) frameworks and operational governance.
Knowledge of monitoring and endpoint management tools such as Nagios, Zabbix, BigFix, ManageEngine, SCCM, Intune, or similar solutions.
Strong leadership, communication, and stakeholder management skills.
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