- Manage the on-call scheduling for the Europe support team
- Keep the European TSS manager informed of ongoing team issues
- Provide training to team members to ensure they are prepared to provide 2nd level support during incidents
- Ensure all TSS tickets are closed according to the standing KPIs
- Acts as an escalation point for the on call and provides guidance as required
- Carry out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN , Servers, and Disaster Recovery
- Provide second level diagnostic support along with the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers
- Provides onsite support for new site launches
- Provides onsite support for server / network refreshes
Qualifications And Skills
- A combination of equivalent professional training and certifications combined with a minimum of three years related work experience in a position(s) with increasing responsibility and supervisory duties
- Highly familiar with IT Hardware, operating systems, identity access management and IT security gateways and protocols
- Have awareness of infrastructure technologies; Azure, Virtualisation, Office 365, Windows Server, Active Directory, Web Forwarding Proxying
- Highly organised and able to set priorities. Requires the ability to manage multiple, complex projects and engage team members on a technical level
- Ability to deliver projects on time on budget
- Soft skills include relationship and team building, conflict resolution, mentoring, and ability to communicate effectively to other teams, peers, and other organizations
- Requires strong problem-solving skills, good judgment, and risk management to mitigate business risk
- Excellent command in both English and German
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Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.
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