IT Operations Specialist

IT Operations Specialist

We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.

Responsibilities

• Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed


• Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time


• Manage company software, subscriptions, licenses, and user accounts


• Maintain accurate access records and regularly review permissions


• Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues


• Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews


• Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements


• Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions


• Document key IT processes and procedures


• Track IT requests and ensure issues are followed up and resolved in a timely manner


• Identify IT or security risks and escalate them when needed


• Support basic system integrations and automation


• Maintain visibility over access, licenses, IT issues, and key security risks

Qualifications

• 2–4 years of experience in IT support, IT operations, systems administration, or a similar role


• Experience working with Google Workspace and/or Microsoft 365


• Experience managing user access, SaaS applications, software licenses, and company devices


• Good understanding of basic IT security principles, including MFA, access controls, and permissions


• Experience supporting both technical and non-technical employees

Key Skills

• User Access & Identity Management


• Google Workspace / Microsoft 365 Administration


• IT Support & Troubleshooting


• IT Asset & Device Management


• Basic IT Security & Access Controls

Personal Qualities

• Reliable


• Detail-oriented


• Proactive


• Organized


• Strong problem-solving skills