IT Support Coordinator Jobs in Dubai | dnatatravel Careers

IT Support Coordinator Jobs in Dubai | dnatatravel Careers

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Job Responsibilities:

• Provide 1st level support for dnata Travel applications
• Analyse the service incidents (app. support) received directly from end users & incidents raised by technical vendors which are categorized as functional
• Ensure service incidents are resolved within SLA, providing continuous updates to business users on status
• Guide business users on adhering to Standard Operating Procedures & Business Processes on systems

Job Requirements:

• Degree or Honours (12+3 or equivalent)
• Additional qualification in IT / Computer Science or ITIL or Service Management is an advantage, but not mandatory
• Minimum 3 years’ experience of which at least 2 years in a Service Desk role
• Demonstrated problem solving & process improvement experience