IT Support Engineer

• Troubleshoot IT System and Hardware.
• Manage and monitor Network Devices.
• Administer Databases.
• Follow all company policies and procedures; protect company assets. Address guest’s service needs.
• Responsible for providing comprehensive IT support and technical functions.
• Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.
• Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Responsible to adhere with all information security policies and hotel/property/outlet procedures.
• Manage and monitor the A/V equipment in the property/F&B outlets.
• Support the F&B operational needs for POS requirements such as RVC Configuration, creatingmenu items & packages, classes, SLU, NLU, and configure reports.
• Setup, Install and troubleshoot POS, Check and KOT printers.
• Maintain inventory of all technology devices.
• Supporting the roll-out of new applications/systems.
• Prepare project status reports.
• Prioritizing and managing many open cases at one time.
• This position will also require on-call response to incidents as necessary.
• Oversight and management of a 24x7x365 environment which may require some off shift work.
• Degree in Information Technology, Computer Science, etc or equivalent.
• IT related Certifications & Trainings.

QUALIFICATIONS:

• Bachelors degree in Computer Science, Information Technology, or related field preferred.
• Prior experience in IT support or a related role is advantageous.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.