IT Systems Engineer

Requirements

• Build and configure systems, infrastructure and services.
  
• Contribute to larger internal and client builds as part of the wider team.
  
• Test implementations for functionality, security and supportability.
  
• Hand over work with documentation and support procedures in place.
  

• Maintain servers, cloud services, networks, and firewalls to agreed standards.
  
• Monitor availability, performance and capacity, acting before issues affect users.
  
• Complete patching, backups and restore tests on schedule.
  
• Identify aging or unreliable components and recommend improvements.
  

• Resolve technical tickets from internal teams and clients within agreed SLAs.
  
• Handle escalations from first-line support and resolve causes.
  
• Keep requesters informed of progress, next steps and expected resolution times.
  
• Escalate issues beyond the role’s authority or expertise promptly and clearly.
  

• Administer tools and platforms, including accounts, groups and permissions.
  
• Apply MFA, endpoint protection and configurations consistently across systems.
  
• Assess, test and record changes, with rollback steps prepared.
  
• Support tracking of licenses, domains, certificates and renewals.
  

• Maintain configuration records, network diagrams and operating procedures.
  
• Record troubleshooting findings, known issues and recovery steps for future use.
  
• Store credentials and recovery information only in approved secure systems.
  
• Ensure every maintained system can be supported and recovered by another team member.
  

• Deliver assigned work within agreed scope, estimates and deadlines.
  
• Log time accurately against internal and client work, including project tasks.
  
• Treat time as a cost, avoiding unnecessary complexity and rework.
  
• Give clear updates on progress, system health, outstanding issues and risks
  

• 3 years hands-on IT experience across systems, infrastructure and user support.
  
• Proven experience building systems and maintaining them after launch.
  
• Structured, methodical troubleshooting and root cause analysis.
  
• Experience administering user accounts, permissions and access across business tools.
  
• Practical understanding of networking, servers or cloud services, and backups.
  
• Experience resolving technical tickets and escalations for internal users or clients.
  
• Experience producing clear documentation and following change control procedures.
  
• Demonstrated ability to learn unfamiliar systems quickly.
  
• A degree, diploma or equivalent practical experience.
  

• Google Workspace administration and security.
  
• Linux, Docker or other virtualization platforms.
  
• Bash or Python scripting for automation.
  
• Experience with DNS, domains, SSL certificates and web hosting.
  
• Experience with device management, SSO and centralized access control.
  
• Experience with monitoring tools.
  
• Experience supporting multiple clients or business entities.
  

Benefits