IT Technician Jobs in Dubai | 25hours Hotel Careers

IT Technician Jobs in Dubai | 25hours Hotel Careers

Description:

We are currently looking for IT Techician to join the tribe of 25hours Dubai One Central.

Job Responsibilities:

• Provide day-to-day services to the end-users including the connexion of PC’s and laptops on the hotel network, creation and resetting of passwords for all business applications, managing software deployments etc. to ensure compliance with pre-defined IT standards and policies.
• Provide IT equipment issuance services to the end users to ensure the issuance is properly documented and filed.
• Reply to the requests for assistance from end-users, either colleagues or guests, according to the tone of voice and policies and procedures of the Hotel, using both telephone and email, to ensure responsiveness and compliance with SLAs.
• Update all call requests and raise the respective tickets, so as to support the provision of an end-user oriented, efficient and cost-effective service to internal clients.

Job Requirements:

• College Degree or a Diploma in Information Technology, or equivalent from an accredited College.
• Certification in Microsoft Certified Desktop Support Technician (MCDST) or equivalent.
• At least 2 years of experience in IT support services, preferably within the international hospitality industry or a recognized blue-chip organization.
• Good knowledge of Microsoft Software technologies and platforms as well as common and recurring issues.