Junior Account Manager - Arabic Speaker

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. 

Role Summary

As a Junior Account Manager, you will serve as our clients trusted advisor by providing strategic guidance on operational and product-related issues. You will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term business and revenue growth. You will ensure the delivery of exceptional service to clients and the achievement of business objectives.

Responsibilities include but are not limited to:

• Building deep and nurturing long-term relationships with clients and providing solutions that will help clients to meet their last-mile delivery needs.
• Expanding relationships with existing clients by continuously proposing solutions that satisfy their objectives.
• Analyzing customers’ performances to drive their growth and revenue generation.
• Collaborate with cross-functional teams, including sales, technical, and operational teams, to develop and deliver comprehensive solutions that meet customer requirements.
• Serving as the link of communication between major clients and internal teams.
• Quickly resolving issues and problems faced by clients and dealing with complaints.
• Preparing regular progress reports and forecasts to internal and external stakeholders using accurate account metrics.
• Introducing and managing projects designed to cater to the needs of new clients.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).

• 1+ years of sales or account management experience (preferably in e-commerce and/or e-fulfillment).
• Knowledge of and experience in CRM systems is a must.
• Excellent communication, negotiation, and interpersonal skills.

Proficiencies

• Be fluent in English and Arabic.
• Be articulate and accustomed to dealing with clients on a one-to-one basis.
• Proficiency in MS Office and CRM software.
• Have in-depth experience in Customer Relationship Management.
• Have a good grasp of MS Office and data analysis.
• Excellent communication and presentation skills.