Key Account Specialist

2. Job Responsibilities & Tasks (Duties include but are not limited to) 
• Assist in Assist in managing and nurturing relationships with key accounts to 
ensure long-term partnership and satisfaction. Conduct regular check-ins and 
ensure updated customer profiles.  
• Support the Key Account Manager in achieving sales targets through effective 
planning and execution of sales strategies. Identify cross-selling and upselling 
opportunities within assigned accounts.  
• Gather and analyze market trends and customer feedback to inform strategic 
decisions. Share insights with the Global Key Account Manager and suggest 
adjustments to strategies as needed.  
• Coordinate with internal teams to ensure the delivery of products/services in 
line with customer expectations. Address any operational challenges affecting 
key accounts.  
• Assist in preparing sales forecasts and reports, ensuring accurate and timely 
information is available for decision-making.  
• Work closely with the Global Key Account Manager to address and resolve 
customer complaints and issues promptly, aiming for maximum customer 
satisfaction.  
• Maintain in-depth knowledge of company products and services to effectively 
communicate features and benefits to key accounts.  
• Monitor and report on competitor activity and market dynamics. Provide 
insights to the Global Key Account Manager for strategic planning. 

3. Job Dynamics & Interfaces 
3.1  Internal:  
• Sales Supervisor, Senior Sales Rep, Sales Rep, and Key Account Specialist& 
Marketing, CSD, QC, Personnel, Accounts, HR 

3.2  External:  
• Customers. 
4. Required Job Qualifications & Competencies  
4.1  Education & Experience 
• Bachelor’s degree in business administration, Sales, Marketing, or a related 
field. 
• Proven experience in sales, account management, or a related role, preferably 
in the same industry. 
• Strong understanding of sales principles and customer service practices. 
• Excellent communication, negotiation, and interpersonal skills. 
• Ability to work collaboratively with a team and independently when required. 
• Proficient in CRM software and Microsoft Office Suite. 
• Demonstrated ability to meet and exceed sales quotas.