Key Fleet Partner Manager

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

As Senior Key Account Manager, you will manage our most strategic 3PL relationships, going beyond day-to-day tasks to act as a trusted advisor and performance driver. Sitting between the 3PL Manager and the broader Account Management team, this is a high-impact individual contributor role requiring ownership, foresight, and a strong commercial mindset. You will collaborate cross-functionally to deliver operational excellence, partner satisfaction, and long-term strategic alignment.

What’s On Your Plate?

• Strategic Partner Management: Own and grow relationships with high-value 3PL partners. Act as the primary point of contact, driving alignment with talabat’s goals through structured performance management and proactive engagement.

• Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities, improve delivery metrics, and unlock mutual growth. Support 3PLs in meeting recruitment targets and navigating operational challenges.

• Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs. Escalate issues, identify trends, and implement corrective action plans in collaboration with internal stakeholders.

• Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews. Help align commercial terms with performance outcomes and market realities.

• Cross-Functional Execution: Work closely with Operations, Finance, Legal, and Data teams to ensure smooth execution of initiatives and to resolve roadblocks efficiently.

• Market & Partner Intelligence: Stay ahead of market dynamics affecting rider supply, regulatory shifts, and 3PL sentiment. Use insights to inform account strategies and leadership discussions.

• Internal Advocacy: Represent 3PL partner needs within talabat, ensuring internal decisions reflect frontline realities while balancing compliance and efficiency goals.

What Did We Order?

• Proven Experience: 4+ years in managing key business relationships. Experience managing B2B partnerships or gig economy platforms is a plus.

• Relationship Builder: Demonstrated ability to manage complex external relationships and influence internal stakeholders.

• Execution Excellence: Strong track record of driving measurable outcomes across operations, compliance, or partner performance.

• Negotiation & Communication Skills: Confident communicator with experience in partner-facing commercial discussions.

• Business Acumen: Ability to understand and communicate the commercial impact of operational decisions and align actions to broader business goals.

• Educational Background: A Bachelor’s degree in Business, Logistics, or a related field is preferred.

• Proactive & Strategic Thinker: Able to anticipate challenges, manage ambiguity, and connect the dots between tactical execution and long-term strategy