Lead Technical Claims Adjuster

Job Summary

Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55,000 employees serving customers in more than 210 countries and territories, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.

We are looking for a Lead Claims Adjuster to join and play a key role in our Commercial Insurance Middle East, Claims Team. This individual will handle single and multi-party commercial reinsurance claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service and align with Claims Management strategy.

Job Accountabilities

As a Lead Technical Claims Adjuster within the reinsurance industry, your responsibilities will involve:

• Analyze and determine liability by gathering relevant facts and documents.


• Ensure to have a timely resolution to claims by developing case evaluation and strategy.


• Establish timely reserves and perform ongoing reviews throughout the claims cycle within your authority limits.


• Assess damages and negotiate settlement of claims by establishing an appropriate negotiation strategy.


• Contribute to profitable growth by providing risk insight, industry information and trends.


• Protect the organization's reputation by keeping claims information confidential.


• Understand the current industry trends and establish personal networks.

Job Qualifications

To be successful in this role, you will need:

• Minimum University Degree and Cert CII / Cert CILA and must also be willing to work towards ACII.


• With 5 to 10 years’ experience handling or adjusting claims in a Commercial Insurance environment.


• Claims Analysis: Ability to accurately document, gather facts, analyze evidence, and determine liability.


• Policy Interpretation: Strong understanding of insurance policies, coverage terms, and exclusions.


• Negotiation: Skilled in developing negotiation strategies and settling claims effectively.


• Case Strategy: Competence in developing case strategies, evaluations, and managing claim life cycles.


• Legal & Regulatory Compliance: Awareness of laws, regulations, and Zurich’s internal controls.


• Vendor & Litigation Management: Knowledge of claims vendor management and assigning counsel appropriately.


• Continuous Learning: Staying up to date with industry trends, networking, and professional society participation.

Competencies