Learning & Development Manager

Company Overview

Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month.

At Big Ticket, we’re more than just a raffle; we create moments of hope, joy, and excitement for people around the world. With a mission to turn dreams into reality through exciting games and entertainment and make every draw an event to remember.

Purpose and Objectives for the Role

We’re looking for a Learning & Development Manager who’s passionate about helping people grow and reach their potential. You’ll be driving our training initiatives and building a culture where learning is part of everyday life at Big Ticket.

Overall Responsibilities

• •You will work closely with team leaders across the company to figure out what training we need, then bring those programmes to life. This means creating comprehensive learning pathways that take people from day one through to leadership roles


• On the learning front, you will be designing and rolling out our full onboarding experience to get new team members feeling confident and connected from the start.


• You’ll be creating custom programs for each department, building executive leadership programs, and rolling out management training for both new and experienced leaders. Plus, you’ll design soft skills workshops that cover everything from clear communication to smart problem-solving—basically, all the essentials to help people succeed and grow.


• You will also launch mentoring and coaching programmes to support career development, set up training opportunities so people can expand their skills, and explore digital learning initiatives.


• We would love to launch lunch-and-learns, knowledge-sharing sessions, and team-building activities that make learning feel more natural and fun.


• You will be responsible for the roll out of our new learning management system from start to finish – everything from helping us decide on the new platform, to getting it live and making sure our people use it.


• You will also help us plan by creating career paths and succession plans that give our people room to grow.

Skills Required

• You should have a degree in HR, Business, Training & Development, or something similar.


• Professional Certifications like CIPD would be beneficial.


• We need someone with around 8-10 years in learning and development


• You are comfortable with LMS platforms, Implementation and e-learning tools.


• You think strategically but keep things practical.


• You can juggle multiple projects without dropping the ball, and you’re great at connecting with people at every level of the organization.


• You’ve got experience launching diverse L&D initiatives and know how to build programs from scratch as well as improve existing ones.