Luxury Sales Executive (Men's Wear)

Company : Ultiwise Consult

Job Description - Luxury Sales Executive (Men's Wear)

Hiring: Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE ?

We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai.

? Location: Dubai, UAE

?ï¸ Industry: Fashion Retail / Ecommerce

Key Requirements:

â 2â4 years of Ecommerce Customer Support experience in Fashion Retail

â Fluent in Arabic & English (Mandatory)

â Experience handling D2C ecommerce websites and online customer support

â Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms

â Strong understanding of order management, returns, refunds, and last-mile delivery processes

â Experience supporting GCC customers is preferred

Key Responsibilities:

* Manage customer inquiries via phone, email, chat, and WhatsApp

* Handle order tracking, delivery issues, returns, exchanges, and refunds

* Monitor customer satisfaction and service SLAs

* Support abandoned cart recovery initiatives

* Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.)

* Deliver an exceptional customer experience aligned with brand standards

Original job Luxury Sales Executive (Men's Wear) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Luxury Sales Executive (Men's Wear)

Job Description - Luxury Sales Executive (Men's Wear)

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