Maintenance Supervisor

The Maintenance Supervisor will be responsible for supervising the daily execution of maintenance and repair activities in the workshop. The role will focus on technician task allocation, repair follow-up, first-level quality checks, job card updates, safety compliance, tool control, housekeeping, and escalation of technical issues.

The Maintenance Supervisor will ensure that technicians complete assigned work properly, safely, and within the timelines agreed by the Maintenance Manager and service operations team..

Key Responsibilities

1. Daily Workshop Supervision

Supervise technicians, helpers, and workshop assistants during daily maintenance, servicing, inspection, and repair activities.

2. Task Allocation & Job Follow-up

Allocate work to technicians as per Maintenance Manager instructions and follow up until completion.

3. Technical Execution Support

Support technicians in diagnosis, repair, testing, troubleshooting, and resolving practical workshop issues.

4. Job Card Discipline

Ensure job cards are updated accurately with work performed, parts used, time taken, additional issues, and completion status.

5. First-Level Quality Check

Inspect completed work before submitting the job to the Maintenance Manager for final quality approval.

6. Parts & Tools Coordination

Ensure required parts, tools, consumables, and equipment are available before work starts and are used properly.

7. Safety & Housekeeping

Enforce PPE usage, safe work practices, clean work areas, proper tool handling, and workshop housekeeping.

8. Technician Productivity Monitoring

Monitor technician attendance, productivity, idle time, workmanship, discipline, and daily output.

9. Escalation of Issues

Escalate delays, technical complications, additional work, parts shortages, safety issues, and manpower concerns to the Maintenance Manager.

10. Daily Reporting

Submit daily updates on completed jobs, pending jobs, delayed work, technician productivity, parts issues, and workshop concerns.

Required Experience

• 4+ years of hands-on experience in automotive maintenance, mechanical repairs, workshop operations, or fleet maintenance.
• Minimum 1–2 years in a supervisory or lead technician role preferred.
• Strong practical knowledge of vehicle repairs, servicing, troubleshooting, tools, and workshop safety.
• UAE automotive workshop or fleet maintenance experience preferred.
• Experience supervising technicians, helpers, job cards, parts usage, and daily workshop activities.
• Ability to communicate clearly with technicians, Maintenance Manager, service team, and support staff

Qualification

• Technical Diploma / ITI / Certification in Automotive, Mechanical, Electrical, Automobile Technology, or related discipline preferred.
• Practical workshop experience may be considered in place of formal qualification where the candidate has strong technical capability.
• Additional certification in diagnostics, safety, or automotive systems will be an advantage.

Key Skills & Competencies

Area

Requirement

Hands-on Maintenance

Strong practical knowledge of vehicle servicing, repair, inspection, and troubleshooting

Supervision

Ability to supervise technicians, helpers, daily tasks, and workshop discipline

Job Card Control

Ability to ensure accurate job card updates, parts recording, and completion status

Quality Checking

Ability to conduct first-level inspection and identify incomplete or poor-quality work

Safety Awareness

Ability to enforce PPE, safe working practices, and housekeeping requirements

Time Management

Ability to complete assigned jobs within agreed timelines

Tool & Parts Control

Ability to monitor tools, equipment, parts usage, and consumables

Escalation

Ability to report technical issues, delays, parts shortages, and safety concerns on time

Team Coordination

Ability to work with technicians, Maintenance Manager, service team, and admin support

Key Performance Indicators

KPI Area

Measurement

Daily Job Completion

Assigned jobs completed within agreed timeline

Work Quality

Rework due to poor supervision or incomplete checking reduced

Job Card Accuracy

Job cards updated correctly and on time

Technician Productivity

Technician output and productive time monitored daily

Safety Compliance

PPE, safe practices, and housekeeping maintained

Parts Usage

Parts and consumables used only as approved

Escalation Discipline

Technical issues, delays, and shortages escalated on time

Workshop Discipline

Technician attendance, behaviour, and work discipline monitored

First-Level QC

Completed jobs checked before final inspection

Daily Reporting

Daily workshop update submitted to Maintenance Manager

Role Boundary

The Maintenance Supervisor is responsible for supervising daily maintenance execution, technician work, first-level quality checks, job card updates, safety compliance, and escalation of workshop issues.

The role is not responsible for overall workshop strategy, final technical approval, customer communication, pricing, quotations, or divisional profitability. These responsibilities remain with the Maintenance Manager, Operations Manager – Service, and Manager – Auto Division. However, the Maintenance Supervisor must ensure that daily workshop execution is disciplined, safe, technically sound, and properly reported.

Preferred Candidate Profile

The ideal candidate should be a hands-on automotive maintenance supervisor who can manage technicians on the workshop floor, ensure jobs are completed properly, maintain job card discipline, enforce safety, and escalate issues without delay.

He should be practical, disciplined, technically capable, and comfortable working in a fast-moving workshop environment.

The candidate should not be only a technician who performs his own repairs. The role requires someone who can supervise others, control daily execution, maintain work quality, and support the Maintenance Manager in running the workshop efficiently.