Manager, CBDFS Operations - CBD Financial Services (UAE National)

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose:

Provide support to GM-CBD Financial Services to set strategic goals for the Business and to coordinate with team Managers to develop incremental business from existing customers and to add new relationships within the Bank’s target market and to maintain a sound credit portfolio. To manage the unit effectively and efficiently ensuring timely and accurate processing of all security related transactions.

Principal Accountabilities:

Relationship Management



Establish strategic objectives and long term plans to achieve organization’s mission.

Formulate, in conjunction with other unit managers, business plans to achieve long-term objectives, and seek Board approval for strategic objectives and business plans.

Set priorities and action plans for back office to provide direction and to ensure quality and timely completion of the daily processing functions and achievement of overall objectives of the unit.

Ensure that the customer details are in conformity with DFM.

Ensure that all the orders are properly executed in line with the DFM policy guidelines.

Ensure that proper freeze is applied on customer accounts before executing their orders.

Send proper deal confirmations to the customers to avoid any delay in collections or legal implications.

Ensure that commissions are collected from the customers on the value / due date.

Ensure that settlement amounts area debited to customers account on settlement date for the trade value.

Ensure to inform all transaction errors to senior management and account the losses on due approval.

Send weekly statements to customers for their information.

Managing timely execution, recording and communication of all securities related services to avoid customer complaints and to ensure efficiency and profitability.

Provide on-going professional advice, guidance, training, motivation and conduct performance reviews of staff members to assist in the development of their potential and to enhance knowledge based skills. 

Education and Experience

Preferably a Bachelors degree holder in Finance / Commerce

6 – 7 years experience in a similar position in an investment company or Banking institution.

CISI / SCA