Manager Crew Operations

Ensures clear objectives and performance measurements for Crew Operations Duty Officers are established, communicated, implemented and followed up. Ensures contact is made with crew post incident to check on welfare, offer support and obtain information for dissemination and escalation to the relevant crew management and support teams for further follow up. Ensures any aspect affecting crew are communicated accordingly. Develops operational processes as required in conjunction with service partners and manages automation of operational processes and systems in collaboration with the Crew Briefing Centre management team to promote operational efficiency. Ensures GCAA regulations and international safety, security and operation standards related to pre-flight preparation and documentation requirements are consistently maintained through close liaison with Manager Safety Procedures; maintain proper and accurate crew records as required to fulfil internal and external audit requirements. Ensures operational updates across the network are captured and disseminated to all crew through the bi-weekly update of the Crew Station Information Manual, or the issuance of Crew Member Alerts, as required. Automate data refreshes, report generation, and distribution using Excel macros, Power Automate, or Tableau's scheduling tools, ensuring stakeholders always have up-to-date insights. Build interactive dashboards that combine Excel's detailed formatting and spreadsheet logic with Power BI/Tableau's rich visualizations, such as live charts, maps, and KPI indicators. Collaborate across teams by sharing integrated reports and dashboards within the Microsoft 365 ecosystem (Teams, SharePoint, Outlook), streamlining communication and decision-making. Knowledge of regulatory operational information (UAE and international operational regulations). Deep understanding of airline operations, including crew scheduling, licensing, and aviation legality. Familiar with operational policies and procedures. Excellent interpersonal and communication skills. Strong verbal and written English communication. Demonstrated leadership and teamwork skills with the ability to provide clear direction. CRM and SMS training. Holding or previously held a cabin crew license is preferable. Minimum 2 years' management experience, preferably within an airline operations department. Preferably 5 years' flying experience within an airline.