Manager, Fraud Prevention - UAEN

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Provide excellent customer service while managing Credit Control activities within SLA/TAT. Efficiently process all Credit Control tasks such as origination, maintenance, settlements, reconciliation, and ensure adequate controls to mitigate operational risks. Assist in proactively handling issues related to systems, housekeeping, internal audit, fraud, AML, Compliance, BCM, and internal controls.

Key Responsibilities:

• Collaborate with the Head of Fraud to develop and implement a robust fraud prevention strategy aligned with the company's overall risk management framework.
• Design and implement fraud prevention rules in fraud monitoring systems, and detection tools to identify and mitigate potential fraud risks across various channels.
• Stay abreast of emerging fraud trends, techniques, and technologies, and proactively adapt strategies to address new threats.
• Continuously monitor fraud detection systems and analyze alerts to identify suspicious activity and potential fraud incidents.
• Develop and maintain key performance indicators (KPIs) and metrics to track the effectiveness of fraud prevention measures and report on performance.
• Generate regular and ad-hoc reports on fraud trends, losses, and the effectiveness of prevention strategies for the Head of Fraud and other stakeholders.
• Identify opportunities to leverage new data sources and analytical methodologies to enhance fraud prevention capabilities.
• Manage and optimize fraud detection rules and thresholds within relevant systems to balance fraud prevention with customer experience.
• Collaborate with IT and other relevant teams to implement and maintain fraud prevention technologies and tools.
• Ensure the accurate configuration and maintenance of fraud prevention systems.
• Partner with internal teams, including Business, Customer Support, Operations, Legal, and Compliance, to share information and implement fraud prevention initiatives.
• Contribute to the development and delivery of fraud awareness training for employees.
• Continuously evaluate existing fraud prevention processes and identify opportunities for improvement and optimization.
• Document fraud prevention policies, procedures, and workflows.
• Participate in projects related to new product launches or process changes to ensure fraud risks are adequately assessed and mitigated.
• Ensure fraud reporting to the regulators and card schemes are completed as per requirement including filing SAR/STR’s

Qualifications:

• Bachelor's degree in a relevant field such as Finance, Business Administration, Criminal Justice, or Information Technology.
• Certified Fraud Examiner.

Experience:

• 10 + years of experience in Fraud Risk Management working for banks.
• Proven experience in developing and implementing fraud prevention strategies and controls.
• Experience working with fraud detection and prevention technologies and systems
• Experience interacting with functional heads, internal control, audit, and senior management within the bank.
• Working knowledge of Falcon, Fraud Navigator, Threat Metrix and Intuition system.
• Strong analytical and problem-solving skills with the ability to interpret complex data and identify trends.
• Proficiency in data analysis tools (e.g., Excel, SQL) is a plus

Skills:

• Strong verbal and written communication skills
• Strategy development
• Leadership skills
• Strong partnering skills across functions
• High emotional intelligence and interpersonal skills
• Ability to acquire, build and inspire a high-performance team
• Organizational awareness

Competancies:

• Strategy development
• Cross functional teamwork
• Analytical thinking and problem solving
• Project and change management
• Capability development and team building
• Result oriented and execution skills
• Meeting the challenges of change