Manager - Quality & Risk Management

1. Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units.
2. Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions.
3. Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards.
4. Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions.
5. Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations.
6. Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings.
7. Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives.
8. Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms.
9. Lead process re-engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines.
10. Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs.
11. Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements.
12. Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption.

4. TECHNICAL COMPETENCIES

Quality & Continuous Improvement

• Expertise in Quality Management Systems (QMS), ISO standards, and EFQM excellence models
• Strong knowledge of Lean, Six Sigma, and process optimization methodologies
• Ability to design and implement continuous improvement frameworks and governance

Risk Management & Governance

• Deep understanding of Enterprise Risk Management (ERM) frameworks
• Experience with risk appetite setting, risk registers, and control frameworks (e.g., RICS)
• Strong governance mindset with ability to implement policy and control structures

Data & Performance Management

• Ability to design and manage KPI frameworks and performance dashboards
• Strong analytical skills with experience in data-driven decision-making
• Experience in data governance, reporting automation, and performance tracking systems

Audit & Compliance

• Expertise in internal and external audits, compliance frameworks, and ISO certification processes
• Strong capability in root cause analysis and corrective action implementation

Project & Change Management

• Strong project management capabilities across cross-functional transformation initiatives

  • Experience in changing management and adoption of new processes and systems
  • Excellent project management skills with the ability to lead cross-functional teams and drive change within a complex organizational structure.