Manager Service Design Implementation

Develop, design, and refine inflight services and service delivery procedures, with the design based on the product, culinary and customer experience concepts. Design streamlined, and cost-efficient onboard logistics e.g., GLP/ELP, equipment definition and service profiles. Manage and facilitate end-to-end co-creation workshops: inflight service, product trials, and other service development projects, working with Cabin Safety, Cabin Crew Performance & Operations, Cabin Crew Training and Catering Operations, to ensure successful onboard implementation. Evaluate and report on data trends for improvement to onboard products, service procedures, customer, and employee user experience, to ensure remedial actions are taken. Provide recommendations for actions and improvements to key stakeholders to drive consistency and improve NPS. Bachelor's degree with 5 years, preferred in Business, Hospitality, Hotel Management, Information Technology Flying license (essential) 8 years working as a Cabin Senior or Manager Working in an Inflight Service & Hospitality environment (desired)