Manager - Stakeholder Engagement

Key managerial duties within the programme to drive progress in engineering, execution and handover phases of the CAPEX programme of ECFZ Cluster , which has an anticipated annual earned value component of at least 1 billion AED:

• Manage stakeholder relationships with all statutory authorities (ADDC Power, ADDC water, ADCD, ADMCC, ADM…);
• Define requirements to meet all authorities’ regulations and requirements;
• Direct consultants and contractors to comply with those regulations and requirements, and;
• Provide mitigation measure in case of violations to those regulations and requirements by consultants / contractors applying engineering logic, existing relationships and diplomacy.

Core Responsibilities

• Act as the focal point for strategic communication with all national governmental departments and institutions related to the delivery of the programme. 
• Develop and implement key service level agreements with stakeholders for delivery of stakeholder services delivered across the portfolio. 
• Enforce and implement communication and engagement plans for all stakeholders.
• Provide support and guidance to programme and project delivery teams with regards to stakeholder engagement, approvals, and requirements.
• Build stakeholder’s strategies and initiatives to implement plans and enhance workflow. 
• Maintain an up-to-date stakeholder’s database and direct accurate details. 
• Benchmark market best practices and industry trends regarding stakeholder relationship.
• Prepare and deliver reports to the management reflecting the current activities of stakeholders and opportunities for improvement. 

People Management Responsibilities:

• Obtain regular feedback through surveys and other forums on portfolio performance from stakeholders and identify areas for improvement. 
• Lead awareness campaigns, training, and other events for both internal and external parties on the requirements of stakeholders across the entire programme. 
• Arrange and facilitate regular stakeholder forums, meetings, and other events to obtain and provide feedback on the performance of the portfolio.
• Direct all departments within ECFZ Programme to the correct Authorities procedures from the project start to avoid any non-compliance during the construction.
• Follow up the NOC with all stakeholders with direct communication to facilitate obtaining the same efficiently.
• Follow up all stakeholders’ inspections and interfere to facilitate the same when any deviations from their procedures are observed to minimize the cost and time. 
• Follow up the utility connection for the projects and negotiate their procedures to minimize cost and time required. 
• Follow up the Building Completion Certificate applications with all stakeholders including final inspections. 

Strategic Responsibilities

• Support in the development and continuous improvement of departmental working practices.
• Identify and support improvement initiatives.
• Maintain good relationships with all stakeholders personnel to ensure some flexibility and practical application of their procedures on our projects.