Manager-Construction Services

We are currently recruiting for a Manager - Construction Services to join our Construction Services Team in Dubai. 

Scope: Manager Construction Services will assist the HoD to oversee the strategic direction, development and delivery of the business unit tailored to meet its clients' ever-evolving needs. The role will have a partial responsibility of the full BU, as well as direct responsibility of a number of key accounts. The Manager will play a key role in driving revenue growth, enhancing operational efficiency and ensuring exceptional service delivery. The role will also require a big input on managing the deployment process for the accounts within the BU, as well as assisting the account managers with the onboarding stage of new accounts. When required, the manager will be the interim approver in place of the HoD during leave, hence a strong understanding of the whole business unit will be required. At times, this position may also be required to assist with commercial reviews when applicable.

Financial:

• Partial responsibility for an annual revenue budget more than AED 350m. 


• Optimise cost allocation and resource utilization by continuously improving operational efficiencies.


• Collaborate closely with admin and account managers to guide the direction and deployment of pending demand. 


• Ensure key accounts and those also under the other account managers are performing above the sold GC. If they are underperforming implement corrective actions to ensure maximum profitability. 


• At times be able to present group debtors and have corrective measures being taken, or planned, to present in the meeting. 


• Identifying and mitigating financial risks associated with outsourcing, such as vendor insolvency, contract breaches, or economic downturns. 


• Collaborate closely with sales and marketing to identify new business opportunities, cultivate client relationships that lead to revenue and profit growth.

Customer:

• Establish and maintain strong partnerships with clients, understanding project requirements and providing efficient solutions to meet their and in return their customers deadlines. 


• Collaborate effectively with operational and support business units within the group to ensure optimum service delivery for customers. The business units include Sales, Marketing, Legal, Commercial, Finance, Procurement, Payroll, Billing, Human Resources, Leadership, Transport, Accommodation, Demand Planning, Recruitment, Health and Safety and Transformation.


• Manage key accounts directly, whilst overseeing the BU’s portfolio of customers and supporting the account managers in renewals and pricing strategies. 


• Attend site visits for new accounts whereby accommodation and transport are under the responsibility of the client. This will provide an initial opportunity for TG to build rapport with any new accounts. 


• Oversee HSE audits and push to have all pending incidents closed out. This will require heavy involvement with operations and the clients relevant teams.

Process:

• Plan mobilization of staff according to agreed timescales with the client and proactive management of off hires 


• Develop and implement BU strategies that will lead to the success of the business financially. 


• Ensure the operations team and account managers are meeting the requirements in terms of KPIs as per the scorecard. 


• Work with demand planning and the account managers to ensure sufficient bed space is provided for contract uplifts and new accounts. 


• Work with the transport team and operations team to ensure TRF process, delays, and any other transport processes are streamlined with no impact to the clients rostering. 


• Ensure no working at risk is present by driving the renewals with the other account managers, and also for the key accounts that would be under the manager.


• Assist HoD and account managers in the onboarding process for new accounts. This would include overseeing the raising of VRF’s, ensuring ORF’s are in place for new contracts, planning any ethical recruitment trips where applicable, attending operations meetings with the account managers where required, and supervising the initial stages of the deployment process.

Innovation:

• Identify opportunities for cost savings and process improvements without compromising on quality and customer service. 


• Drive maximum profitability of contracts during the renewal stage with rate increases and strategic pricing proposals. 


• Propose innovative ways to further grow the department and diversify the business unit (for example expanding into new industries, new pricing models, new designations that are more senior than blue collar).


• Work with leadership to define the company's innovation goals and translate them into a clear and actionable innovation strategy.

Selection Criteria:

• 3-4 years’ experience in an outsourcing company or similar largescale MNC. 


• Excellent computer and reporting skills 


• Should have a strong understanding of manpower operations with a detailed knowledge of mobilisation, recruitment, sales, human resources, and financial planning. 


• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve goals and deliver exceptional results. 


• Strategic thinker with the ability to develop and execute business plans, drive revenue growth, and build long-term client relationships. 


• Fluency in English is required.