Meeting And Events Logistics Manager

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for a Meeting and EventsLogistics Manager to join the Food & Beverage Department at Raffles London at the OWO.

Reporting into Director of Event Operations, you will be responsible for managing the day-to-day operation from a logistical perspective. This role is a key contact for the contractors that enter the building and will ensure all clients expectations are exceeded whilst promptly assisting with any guest queries. Just as key to attending to our guests and contractors’ needs is assisting the management team in building and sustaining a positive culture within the team whilst providing the necessary training and guidance to junior team members.

Specifically, as the Meeting and EventsLogistics Manager, your responsibility’s will include:

• On a regular basis is the first point of contact to both clients and contractors such as audio visual suppliers adhering to any questions or queries and liaising back with the client during the day to ensure everything is satisfactory for them.
• Ensures all employees have proper supplies, equipment and uniforms.
• Provide feedback to the Event Operations Manager and Director of Events on junior team members and agency staff that work within the department ensuring that performance is measured with praise and retraining being applied where applicable.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
• To be at all times well presented and whilst adhering to the company’s grooming standards.

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• The ability to assist in the creation and management of a department with a positive culture resulting in guest satisfaction and a high team member retention rate.
• At least two year’s experience working in the position as either Event Operations Head Porter or Event Logistics Supervisor in a five-star property.
• A full understanding of event function sheets and to be able to plan team member tasks in line with client requirements.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).

• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.