MTM Specialist

Sales Channels & Retail/Sales Channels (wholesale/travel/outlet)

MTM Business epitomizes the core DNA of the Ermenegildo Brand. To be able to provide an exclusive MTM service experience to the customer through identifying customer needs, offering high quality advice and pr oposing suitable products, building relationships with key plus new MTM customers and cultivating customer loyalty. FUNCTIONAL RESPONSIBILITIES

• To be the point of reference / leader for all MTM related services : sharing MTM information within the stores and training Store Customer Advisors on MTM pluses and advantages in order to identify possible MTM Customers
• To act as the liaison between the MTM Area Manager and the stores in order to facilitate smooth functioning of MTM services.
• To follow up on all MTM orders and be in charge of all relevant logistic processes.
• To be responsible of all MTM tools and material within the stores
• To effectively and consistently network to get new MTM customers and expand database.
• To analyse the monthly MTM business and report the same to the General Manager and MTM Area Manager with suggestions and ideas for enhancement of the business.
• To coordinate all team activities focused to contact and invite customers for MTM service in the stores.
• To demonstrate entrepreneurial mind set in developing the MTM business.
• To consolidate Zegna’s loyal MTM customers and try to recover / activate dormant customers.
• To ensure the accuracy and correctness of the CRM data.
• To be in charge of MTM training and subsequent monitoring and reporting of results.
• At any given point of time to be always up-to-date with Competitor knowledge – what they are offering and their USP. To select / identify appropriate Store Customer Advisors who would be developed into MTM specialists and to also identify and mentor one of them to eventually grow into his role.

• Level (5)
• Certified by the MTM Global Academy

• 5 to 7 years of relevant experience as Store Customer Advisor within a high end fashion industry with at least another 3 to 4 years specialized in MTM Services.

• Good communication and Interpersonal skills
• Capability to Build and establish Relationships with VIP customers
• Have a friendly and engaging personality
• Passion for the fashion industry
• Ability to work as part of a sales team

• Achievement Drive
• Conceptual Thinking
• Customer Focus
• Learning Agility
• Managing Diversity

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing. 

Production & Services

Production & Services

Production & Services

Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.  These teams are divided into two areas: textiles and apparel.  Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation.  Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques. Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future. Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets. 

Manage & Support

Manage & Support

Manage & Support

Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions. 

Design, Plan, Develop

Design, Plan, Develop

Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections. The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS