Network and Infrastructure Engineer with experience in Zabbix Administration

We have an urgent requirement for Network and Infrastructure Engineer with experience in Zabbix Administration for the client in Dubai, UAE
 
Strong IT infrastructure, focusing on network services, firewalls, connectivity, and Zabbix monitoring.--MustProvide LAN/WAN and wireless support, troubleshoot incidents, assist remote teams, manage ITSM processes, administer Zabbix, and coordinate with customer stakeholders.--MustExpertise in enterprise networking (switching, routing, VLANs, DHCP/DNS), firewalls (Fortinet/Palo Alto), VMware, Windows/Linux servers, Zabbix administration, and ITSM tools like ServiceNow.---Must



Role OverviewOrganisation is seeking an experienced On-Site Network & Infrastructure Engineer to support our client’s IT infrastructure and managed services operations across the UAE.The engineer will serve as the on-site technical resource, working closely with the client and Global Delivery Center (GDC) teams. The role will focus on network infrastructure support, including wired and wireless networks, firewalls, and site connectivity, alongside general infrastructure support, ITSM process coordination, and administration of the existing Zabbix monitoring platform.The engineer will perform standard on-site troubleshooting and operational activities independently while coordinating with GDC teams for complex technical issues, specialist support, and approved infrastructure changes.

Key Responsibilities
AreaResponsibilitiesNetwork Infrastructure SupportProvide on-site support for LAN/WAN, switches, routers, wireless access points, firewalls, and related network infrastructure across client locations in the UAE. Perform connectivity troubleshooting, VLAN and port checks, cabling verification, equipment health checks, and approved configuration activities.Network Incident ResolutionInvestigate and resolve network connectivity, performance, and availability issues. Coordinate with GDC teams, internet service providers, and OEM vendors for complex incidents and escalations.On-Site Infrastructure SupportProvide hands-on support for servers, VMware virtualization, storage, and related infrastructure when physical intervention is required, including equipment inspection, console access, device restarts, and hardware replacement assistance.Remote Team AssistanceSupport GDC engineers with on-site troubleshooting, connectivity checks, equipment inspection, evidence collection, and execution of approved technical instructions.ITSM Process ManagementCoordinate incident, service request, problem, and change management activities in accordance with agreed ITSM processes. Ensure timely ticket updates, prioritization, assignment, escalation, and closure.Zabbix AdministrationAdminister, configure, maintain, and support the existing Zabbix monitoring platform, including host onboarding, monitoring templates, discovery, triggers, dashboards, alerting, and reporting.Monitoring & Alert ManagementMaintain monitoring coverage, alert thresholds, notification rules, and distribution email routing. Investigate monitoring gaps, reduce false alerts, and coordinate incident escalation with GDC teams.Customer CoordinationAct as the primary on-site technical contact for the client, coordinating operational activities, site visits, technical requirements, and incident updates with customer stakeholders and GDC teams.Documentation & ReportingMaintain network and infrastructure documentation, asset inventories, configuration records, monitoring configurations, operational procedures, and ITSM records. Support service reporting and continuous improvement activities.

Required Technical Skills

• Strong hands-on experience in enterprise LAN/WAN environments, including VLANs, switching, routing, DHCP, DNS, and network connectivity troubleshooting.


• Experience supporting wired and wireless networks, including access points, wireless controllers, and related connectivity issues.


• Practical experience with enterprise firewalls, preferably Fortinet and Palo Alto, including basic administration, connectivity troubleshooting, VPN support, and approved configuration changes.


• Ability to troubleshoot network performance, device availability, physical connectivity, cabling, and port-related issues.


• Familiarity with network monitoring, configuration backup, firmware upgrades, and coordination with ISPs and OEM support teams.


• Working knowledge of Windows Server, Linux, VMware vSphere/ESXi, and enterprise infrastructure troubleshooting.


• Practical experience administering and configuring Zabbix, including templates, triggers, discovery, dashboards, alerting, and notification mechanisms.


• Experience with ITSM tools such as ManageEngine ServiceDesk Plus or ServiceNow, including incident, problem, change, and service request management.


• Familiarity with enterprise storage, backup systems, server hardware, and basic data center operations.


• Ability to coordinate effectively with remote technical teams and provide hands-on support under their direction.

4. Experience & QualificationsRequirementPreferred ProfileExperience5–6 years of experience in enterprise network and infrastructure operations, technical support, or managed services, with a strong focus on network administration and troubleshooting.EducationBachelor's degree in IT, Computer Science, Engineering, or a related discipline.CertificationsCisco CCNA or equivalent networking certification preferred. Fortinet, Palo Alto, ITIL Foundation, Microsoft, Linux, or relevant Zabbix training/certification would be advantageous.CommunicationStrong English communication skills, with the ability to coordinate directly with customer stakeholders, vendors, and remote technical teams.MobilityAbility to travel to client locations across the UAE when on-site technical intervention is required.
5Service Delivery ExpectationsThe engineer will be based in the UAE, working in close coordination with the  GDC operations and specialist teams.The engineer is expected to independently handle standard network troubleshooting, on-site infrastructure support, ITSM coordination, and day-to-day Zabbix administration. Technical incidents, troubleshooting, and major infrastructure changes will be coordinated with the relevant Atos GDC teams.The role will require regular interaction with client stakeholders and occasional travel to remote/project sites for physical troubleshooting, planned maintenance, and incident resolution.Role boundary: This position is focused on infrastructure managed services with a higher proportion on supporting network services and operational coordination. End-user service desk support is not part of the role.