Job Description

Job Summary

The Principal – Application Operations (Digital) is responsible for ensuring the stability, availability, and performance of all critical digital platforms. This role oversees end-to-end operational health across mobile, web, APIs, CRM, and ERP systems, acting as a production gatekeeper while driving continuous improvement, automation, and operational excellence.

Key Responsibilities

• Ensure end-to-end availability, stability, and performance of digital applications.


• Drive proactive monitoring across application, infrastructure, database, and network layers.


• Lead incident management and root cause analysis (RCA).


• Act as the production gatekeeper for deployments and releases.


• Own Disaster Recovery (DR) strategies and execute regular DR testing.


• Provide performance reporting and stakeholder communication.


• Manage vendors and ensure SLA adherence.


• Drive audit remediation and compliance controls.


• Lead innovation through automation, AIOps, and RPA initiatives.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.


• 10+ years of experience in application operations, support, or engineering roles.


• Strong knowledge of cloud platforms (Azure), databases, networking, and enterprise systems.


• Experience supporting mobile, web, API, CRM, and ERP applications.

Key Competencies

• Strong analytical and problem-solving skills


• Ability to manage critical incidents under pressure


• Excellent stakeholder communication


• Strong ownership and leadership mindset