New Openings Support Manager

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

The New Openings Support Manager plays a key role in coordinating and supporting the delivery of new hotel and resort openings across the Aman portfolio. Working closely with the Regional/New Openings Manager, corporate teams, and property leadership, this role ensures that opening milestones, operational readiness activities, and brand standards are tracked and executed in line with agreed timelines and Hotel Management Agreements. The position is office-based and provides exposure to multiple projects, stakeholders, and luxury hospitality operations across the pre-opening lifecycle.

Responsibilities

• Coordinate pre-opening activities across corporate departments, regional teams, and property leadership.
• Support the planning and tracking of key opening milestones, including budgets, manning, procurement, systems readiness, and operational setup.
• Escalate project risks, delays, or challenges as required.
• Consolidate project updates and support regular reporting and status reviews.
• Assist with the development and maintenance of pre-opening SOPs, tools, and templates.
• Support pre-opening budget and manning plan tracking in partnership with Finance and Human Resources.
• Assist the OS&E team with project coordination and operational requirements when needed.
• Coordinate task force deployments, trial periods, and operational readiness activities.
• Support trial runs and simulations, identifying improvement opportunities and communicating findings to property leadership.
• Assist with defect tracking and punch-list management to ensure operational issues are resolved before opening.
• Provide short-term post-opening support and assist with lessons learned reviews.
• Maintain project trackers, documentation, shared files, and reporting tools.
• Organise project meetings, prepare agendas and meeting minutes, and track follow-up actions.
• Support general administration and correspondence relating to new opening projects.
• Undertake additional project-related responsibilities as required.

Requirements

• Minimum 2 years of experience within luxury hospitality, hotel operations, guest experience, project coordination, or pre-opening environments.
• Strong understanding of hotel operations, with on-property operational experience highly preferred.
• Excellent organisational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Ability to work effectively across departments, regions, and cultures in a fast-paced environment.
• Strong verbal and written communication skills.
• Proactive, detail-oriented, and solutions-focused approach.
• Comfortable working under pressure and managing competing deadlines.
• Proficient in Microsoft Office applications and project management or collaboration tools.
• Exposure to pre-opening activities, OS&E coordination, operational readiness, budgets, or manning plans is advantageous.
• Flexible and adaptable to changing business needs.
• Fluency in English is required; additional languages are beneficial.
• Passion for luxury hospitality and delivering successful hotel openings.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. 

If you thrive in an ultra-luxury environment and are passionate about shaping exceptional people experiences while leading HR strategy across a dynamic region, we invite you to apply and join us on our journey.