Officer- Collection Operations (Emiratized Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

JOB PURPOSE:

The incumbent is responsible for supporting collections Operations team. Collection operation involved in various activities to support collections team.  Collections operations Team handle customer complaints and service request related to collections, preparing & issuing settlement/clearance letters, placing relevant blocks on cards, settlement reversals, reconciliation of collections suspense accounts, Vendor Invoice processing, etc. The role holder is responsible to provide enriching internal & external customer experience with FAB and also responsible for complying with policies, legal and regulatory framework of FAB.

KEY ACCOUNTABILITIES:

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
• Be updated on bank policies and procedures, central bank regulations and recent developments.
• Offering timely resolution and satisfactory customer experience.

Core Responsibilities

• Reviewing and processing vendor invoices and validating the same with receipts which are related to Legal and Agencies to ensure that no financial loss to the bank .
• Assist and provide a range of administration support  to the collection vendors for clearing their invoices which is related to criminal, civil or car repossesion to enhance the cash recovery cases for Legal and invoices regarding commision claims received from Vendors.
• Ensure full support is provided to the Collection operations Team as and when required.
• Ensure all bank policies and process are being followed.
• Ensuring all the activities handled by the concerned person is handled in their absence so that it does not effect the working of the team as a whole.
• Creating a team work culture and developing creative support system for the unit so that we can collaboratively achieve the organizational goals
• Drive Code of Conduct trainings and refreshers for the staff, completing all mandatory training on time with an objective of preventing customer issues.

Minimum Qualification

• Bachelor’s degree in Business Administration or related discipline.

Minimum Experience

• Minimum 2 -3years of relevant experience in the banking sector