Officer - VTC Reception

To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.
To keep the counter uncluttered and clean and to give top priority to the work.
Receive any complaints & forward it to the concerned person.
 

Receiving customers at the front desk by Greeting, Welcoming, & Directing them appropriately.
To direct customers to the appropriate person in the office.
Guide & clarify the queries as per the customers’ request.
Answering, Screening, Replying & forwarding incoming calls effectively.
Receiving & Sorting all incoming mails from customers & RTA, as per the management directives. 
Issue token for the queue management system, as per the required service of the customers.
Perform other clerical receptionist duties such as filing, photocopying, typing, & faxing in Arabic & English. 
To keep the counter uncluttered and clean and to give top priority to the work.

High school or equivalent