Onboarding Officer (Chinese)

In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed. 

We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.   

Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa. 

Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

We are seeking a detail-oriented and proactive Onboarding Officer who is fluent in Russian and Chinese to manage and oversee the full client onboarding lifecycle. The successful candidate will ensure accurate document processing, client screening, and account approval within CRM systems, while maintaining compliance with KYC and AML standards. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across departments and external partners.

Key Responsibilities

• Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements.
• Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.
• Conduct client screening and perform background checks to prevent fraudulent, abusive, or illicit registrations.
• Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity.
• Oversee the complete onboarding lifecycle and escalate issues or challenges to senior staff when required.
• Handle internal and external client inquiries related to the onboarding process via email and internal systems.
• Review and validate supporting documentation submitted by clients.
• Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.
• Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.
• Identify and report any suspicious or unusual client activity to the relevant departments.
• Detect discrepancies or errors in client account verification and take appropriate corrective action.
• Maintain accurate records and documentation of all onboarding activities.

Technical Skills

• Advanced PC user
• Proficiency in Microsoft Office tools
• Experience working with CRM systems and client screening tools (e.g., WC1, eSpear)
• Strong analytical and data analysis skills

Core Competencies

• High attention to detail
• Problem identification and problem-solving abilities
• Strong communication skills
• Relationship building and stakeholder management
• Collaboration and teamwork
• Customer and client-focused mindset
• Empathy and emotional intelligence
• Goal-oriented and self-motivated
• Strong focus, prioritization, and time-management skills
• Commitment to continuous learning and professional development

Language Requirements

• Fluency in English and Chinese (spoken and written) is mandatory

BENEFITS & PERKS 

We believe in fairly compensating all our people by providing them with a world-class health insurance plan and a range of both core benefits and flex benefits for individual preferences. You will receive: Discretionary performance related bonus 

• Personalized Flex-Benefits 

• A focus on your wellbeing, including talks and access to self-development tools. 

• Medical insurance for employees.  

• Comprehensive leave package of 40 days inclusive of Public Holidays  

Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.