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Operations Manager

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Job Description - Operations Manager

Operations Manager – In-House & Outsourced Operations

Location

UAE (Dubai / Abu Dhabi)

Job Summary

We are seeking an experienced Operations Manager to oversee and manage both in-house (non-outsourced) and outsourced operations. The role involves ensuring smooth day-to-day operations, vendor performance management, cost control, compliance with UAE regulations, and achieving operational efficiency across all functions.

Key Responsibilities

In-House (Non-Outsourced) Operations

  • Manage daily operations of internal teams and departments

  • Ensure optimal utilization of manpower, resources, and assets

  • Implement SOPs, KPIs, and performance monitoring systems

  • Coordinate with HR, Finance, and Admin for smooth operations

  • Ensure compliance with UAE labor laws, company policies, and HSE standards

Outsourced Operations

  • Manage and monitor outsourced vendors and service providers

  • Negotiate SLAs, contracts, and service agreements

  • Ensure vendor compliance with quality, timelines, and cost standards

  • Conduct regular performance reviews and audits of outsourced teams

  • Resolve operational issues and escalate risks when required

General Responsibilities

  • Prepare operational reports, budgets, and cost-control plans

  • Improve processes to enhance efficiency and reduce operational costs

  • Liaise with clients, management, and external stakeholders

  • Handle escalations and ensure timely resolution of operational issues

Requirements

  • Bachelors degree in Business Administration, Operations Management, or related field

  • 5–8 years of UAE experience in operations management

  • Proven experience handling both in-house and outsourced operations

  • Strong knowledge of vendor management and SLA handling

  • Excellent leadership, communication, and problem-solving skills

  • Proficiency in MS Office and reporting tools

  • Experience in telecom / facilities / manpower / services industry is a plus

Preferred Skills

  • Strong negotiation and cost-management skills

  • Ability to manage multi-location operations

  • Knowledge of UAE compliance and labor regulations

  • Results-driven with strong analytical mindset

Original job Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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