Operations Manager

Key job responsibilities Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the site to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers. Ø Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments. Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Ø Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. Ø Able to address operational and personnel issues affecting functional area. Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Leadership. We are open to hiring candidates to work out of one of the following locations: Kolkata, WB, IND Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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