Operations Manager

The job posting is outdated and position may be filled

Maintain and optimize networks and servers Be responsible for device and password management Oversee data backup and system security operations (e.g. user authorization, firewalls) Manage installations, upgrades and configurations of hardware and software Assess system performance and recommend improvements Resolve issues escalated by technicians and engineers Ensure data is handled, transferred or processed according to legal and company guidelines Provide support and guidance to stakeholders via help desk Control costs and budgets regarding IT systems Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses Develop IT policies and practices Responsible for availability, security and performance of all operational systems Manage the architecture and design of the organization operational systems Develop & implement workflows & processes to ensure timely & accurate processing and compliance is adhered to in Vendor Master set-up, Invoice & Payment processing Drive continuous improvement and lean methodologies into NPI processes Manage overall engineering operation staff, develop team members, and implement best practices, deliverables and milestones Overseas ODM activities and work closely with 3rd Party App component owner for delivery of software and services Leads Ad-hoc programs involving multiple functions and project teams to drive the engineering development, quality, and process improvement for product or service offering Manage with internal team on all SOW and vendor management Build relationships with vendors and partners and overseas the overall outsourcing operating model Budget planning, invoice approval, and reconcile expenses

Qualifications:

Proven experience as IT Operations Manager Experience with system installation, configuration and analysis Thorough knowledge of networks and cloud computing Knowledge of data protection operations and legislation (e.g. GDPR) Leadership and organizational skills Ability to manage multiple projects Outstanding communication skills Problem-solving atitude Bachelor's in IT or relevant field List any licenses or certifications required by the position: ITIL, ISO

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