Operations Manager-Facilities Management Soft Services

We are currently recruiting for an Operations Manager-Facilities Management Soft Services to join our Total Facilities Management in Dubai.

Scope: Operations Manager-Facilities Management Soft Services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard.

 Financial 

• Ensure daily deployments to be maintained as per the contractual.


• Ensure invoices information and client approvals to share to within the stipulated time frame.


• Ensure to monitor all contract spending under the budgetary line.


• Ensure contractual KPIs are maintained as per scope.


• Identify and implement cost saving initiatives without compromising on service standards.


• Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained. 

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization.


• Maintain healthy and effective business communication with Internal department.


• Develop and maintain a good working relationship with clients and hold regular meetings to ensure the smooth running of the contracts.


• Timely actions on client escalations and other operational needs.


• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency.


• Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.


• Ensure all cleaning operations comply with health and safety regulations and company policy.


• Provide training staff in safe cleaning practice and proper use of cleaning chemicals and equipment.

Process

• Ensure the work schedules to be created in line with contractual scope for seamless delivery.


• Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis.


• Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client.


• Effective utilization of CAFM systems


• Maintain accurate records of cleaning activities, staff performance inventory levels and financial performance.


• Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics.


• Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.


• Conduct regular inspections of cleaning activities and site to ensure quality standards are met.


• Develop and maintain a system for client feedback to continuously improve the service delivery.

Innovation

• Identify and implement technology solutions.


• Improve cleaning effectiveness by developing new cleaning methods.


• Creating customized cleaning solutions.

Selection Criteria

• 3- 5 years’ experience in a similar capacity 


• Bachelor’s degree 


• Certified in BICS preferred


• Excellent English written and communication skills. 


• Valid UAE driving license. 


• Extensive knowledge of computer/ reporting systems 


• Excellent knowledge of CAFM systems. 


• Strong organizational and problem-solving abilities. 


• Ability to manage multiple priorities and work under pressure. 


• Regular travel to client sites for inspections and meetings 


• May require working outside of regular business hours to meet client needs.