Order Entry Coordinator

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.

Job Summary
We are seeking a passionate and talented Order Entry Coordinator to join our dynamic team.

The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.

Key Responsibilities

• Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release.
• Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances.
• Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs.
• Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes.
• Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements.

• Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field. 

• 1–4 years of experience in order management, order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing. 

• Hands-on working experience with Oracle ERP (Order Management module) is required. 

• Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) strongly preferred. 

• Strong Excel skills; comfort working with high transaction volumes and data accuracy checks. 

• Working knowledge of English and Arabic preferred. 

• Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage.