Order Taker, In -Room Dining - FIVE LUXE

An Exhilarating
Opportunity

Are You Ready for
a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design,
FIVE Hotels and Resorts is Redefining ‘FIVE -Star’ Hospitality and Setting the
Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven
Self -Starter, you have Excellent Communication, Leadership and Organisational
Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and
Implement Innovative Solutions in a Fast -Paced Environment. Not even the
Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with
Precision and Finesse. A ‘Can -Do!’ Attitude Coupled with An Inherent Flair for
Taking Ownership Makes You a Highly Motivated Go -Getter.

Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Food and Beverage Team as an In -Room Dining Order Taker will Empower
you to deliver Exceptional Experiences across our award -winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights!

What We’re Looking For

• Impeccable
  communication skills, both verbal and written, with fluency in Arabic and
  English (additional languages are a plus).
  
• Previous experience
  of 2 -3 years in a Luxury Hotel environment is a plus.
  
• A Proactive
  Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the
  Guest Service Experience is curated to perfection.
  
• Finds creative
  solutions and take ownership of all duties and tasks assigned, while ensuring
  an unparalleled Journey at FIVE.
  
• Skills in
  Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry -Leading Standards.
  
• ‘FIVE -Styled’
  Visionary thinking by finding creative solutions, while taking Ownership
  for all duties and tasks assigned.
  
• A hands -on
  attitude, fuelled by a ‘Can -Do!’ Spirit.
  

Key
Responsibilities

• Works closely
  with key service Departments such as Kitchen, Stewarding, Front
  Office, Housekeeping, Engineering, Laundry, etc. to ensure Seamless Collaboration.
  
• Attends Industry -Leading
  Training Sessions instructed by the immediate Supervisor to
  enhance Guest care, telephone etiquette, up -selling techniques, and
  entering Guest Rooms.
  
• Adheres to the
  Room Service Duty Schedule, always embracing a ‘FIVE -Star’
  appearance and following FIVE’s Grooming Standards. 
  
• Always
  maintains Exceptional Telephone Etiquette, never leaving phones unattended.
  
• Performs Cashier Duties
  when necessary, showcasing meticulous attention to detail.
  
• Takes Reservations
  for other dining destinations during break times,
  displaying Multitasking Abilities.
  
• Works Hands -On
  with the Team to prepare the daily service mise en place,
  maintaining Next -Level standards.
  
• Monitors the
  Cleanliness and ensures Proper Maintenance of the assigned Room
  Service Area and operating equipment.
  
• Ensures the
  well -being of all Guests by maintaining warm
  and Discreet Contact throughout their stay.
  
• Refers Guest
  complaints directly to the appropriate person in charge or the Room
  Service Manager, ensuring Prompt Resolution and Guest
  Satisfaction. 
  
• Conducts the Order -Taking and Order -Placing Process,
  providing courteous, efficient, and prompt service to Guests.
  
• Attends all
  meetings and briefing sessions to foster Open Communication within
  the FIVE Tribe. 
  
• Demonstrates Comprehensive Knowledge
  of all menus and ongoing promotions in all dining concepts,
  offering Personalised Recommendations to Guests upon request.
  
• Expertly
  upsells key menu items, creating Boundary -Breaking Dining Experiences
  for Guests.
  
• Assists in
  other areas as assigned by the immediate Supervisor,
  showcasing Adaptability and Versatility.
  
• Redirects
  incoming calls for other Departments (such
  as Engineering,Housekeeping, Spa) to the
  relevant Departments to promote
  a seamless flow of
  Communication and ensure Guest satisfaction.
  
• Promptly
  reports any equipment failures or problems to the Maintenance
  Department for swift resolution. 
  
• Demonstrates a
  thorough understanding of and adheres to FIVE Hotels and Resorts' Policies
  relating to Fire, Hygiene, Health, and Safety.
  
• Familiarises
  oneself with all related Company Documentation, particularly the
  relevant Operational Standards Manual for the Department.
  
• Completes any
  other Reasonable Duties and Responsibilities assigned with
  utmost dedication.
  
• Conducts
  thorough and efficient Shift Change Handovers to
  foster continuity and excellence in service.
  

The Team

‘FIVERs’ are Cultured
yet Chic, Confident yet Self -Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta -Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like -Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next -Level Potential.

Sustainable
Indulgence at FIVE

FIVE is a leader
in Sustainable Luxury Living and Hospitality, with its UAE -based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I -REC) for achieving 100% renewable electricity
for 2022. The company's Science -Meets -Styled ‘Sustainable Indulgence’ Ethos has
led to a completely LEED Platinum -certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The
FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE
is Committed to Hiring a Diverse and Inclusive Workforce as an Equal -Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next -Level Experiences at FIVE’s award -winning Hotels, Dining Concepts, and
360 -Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.