Outlet Manager | Meliá Hotels International Dubai

Outlet Manager | Meliá Hotels International Dubai

Founded in 1956 in Mallorca (Spain), Meliá Hotels International is the most sustainable hotel company in the world, operating more than 400 hotels (portfolio and pipeline) throughout more than 40 countries, under 10 well-known brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Falcon’s Resorts by Meliá, Sol by Meliá y Affiliated by Meliá.

Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
To ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
Be knowledgeable and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary.
Be knowledgeable of the hotel’s services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.

Outlet Manager | Meliá Hotels International Dubai | Apply Now

OPERATIONS

Leads and manages the restaurant and bar operations.
Ensure compliance with the department’s revenue budget. Up-selling.
Ensure compliance with brand objectives, review pro, etc.
Responsible for carrying out all department procedures: check list, standards, briefing, meetings, etc.
Responsible for the cost of beverages and expenditures of the department.

Others

Address complaints, incidents, follow-ups of daily operation, pre and post arrival of guests.
Participate in the preparation of their department’s budget according to the set guidelines.
Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results, and identify opportunities for improvement with the support of the Business Partner.
Propose training actions based on the needs of the team.
Be knowledgeable of the development plans and tools in Human Resources and promote their use
Identify high-potential staff and actively participate in the development of their team and trainees (if applicable).
Conduct their team’s performance reviews.
Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period.
Ensure the participation of their team in the wellness programmes made available to them.
Actively participate in the recruitment of their team and its dissemination on social media.
Keeping track of the presence of the staff under their command and resolving any possible incidents.
Planning work shifts, absence control, as well as promoting the use of the holiday period by team members.
Participate in Hotel MOD shifts

Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com