Pre -Sales Engineer

· Act as the technical backbone of RAMA’s ICT projects, delivering hands -on support from solutions design to deployment.

· Assist the business development team during pre -sales by crafting custom solutions, conducting site surveys,BOQ,HLD,LLD and delivering product demos.

· Execute installation and commissioning of integrated systems: access control, CCTV, (networking - Routing, switching and wifi), AV, and smart meeting rooms, knowledge of structured cabling is an advantage.

· Troubleshoot post -deployment issues and provide ongoing technical support aligned with client SLAs and RAMA’s service standards.

· Train internal teams and client stakeholders on product usage, system workflows, and technical best practices.

· Support marketing and sales efforts by participating in product launches, feature updates, and client presentations.

· Draft high -quality documentation: including system architecture diagrams, operational manuals, support SOPs, and handover checklists.

· Manage RMA cases and vendor coordination, ensuring smooth processing and client satisfaction.

· Keep updated with industry certifications and best practices relevant to system integration, Microsoft 365, and emerging technologies.

· Collaborate closely with the Projects and Procurement teams to ensure seamless delivery of end -to -end solutions.

Qualifications:

· Bachelor’s degree in IT, Computer Engineering, Electronics, or related technical field. 2–5 years’ experience in technical support, system integration, or IT engineering roles.

· Hands -on knowledge of Microsoft 365, AV systems, IP networking, firewalls, and IoT deployments.

· Familiarity with remote support tools, CRM/helpdesk software, and basic scripting (preferred).

· Certifications in CCNA,CCNP, Fortinet, CompTIA Network+, or Microsoft Certified are a strong advantage.

· Strong problem -solving skills, attention to detail, and clear technical communication. UAE driving license is an advantage.