Principal Lead, Observability & AI Ops

Job Description

Role specific responsibilities:

• Define and implement the enterprise observability blueprint.
• Define SLI/SLO frameworks in collaboration with engineering teams.
• AIOps Enablement
• Implement AI-driven event correlation and incident prioritisation.
• Lead reduction of P1/P2 incidents through improved detection and prevention.
• Design real-time operational dashboards for executive reporting.
• Ensure seamless integration with ITSM platforms (e.g., ServiceNow).
• Embed AI-driven insights into Major Incident Management processes.

General functional responsibilities:

• Lead and develop a high-performing Observability & AIOps team.
• Manage budgets, vendor contracts, and technology roadmaps.
• Collaborate with Enterprise Architecture, Cloud, Security, and Application Engineering functions.
• Ensure alignment with ITIL, SRE, and enterprise governance frameworks.
• Report on operational health metrics to senior leadership and risk committees.
• Champion a culture of automation, reliability engineering, and data-driven operations.
• Support audit, regulatory, and resilience testing requirements.

Core competencies required:

• Technical Leadership
• Deep expertise in observability frameworks (metrics, logs, traces, events, topology).
• Strong knowledge of OpenTelemetry standards and distributed tracing models.
• Experience with enterprise monitoring stacks (e.g., Splunk).Practical implementation of AIOps platforms
• AI & Data Analytics
• Event correlation, anomaly detection, noise reduction, and root cause analytics.
• Familiarity with machine learning models in operations
• Data engineering fundamentals for telemetry pipelines.
• Experience building automation workflows using orchestration tools and scripting.
• Governance & Architecture
• Tool rationalisation and vendor management experience.

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.