Product Lead - Cards & Everyday Banking

Multiple card-related initiatives are underway to support Cards digital journey and acquisition, regulatory requirements, and card network mandates. This role provides hands-on product support and coordination to ensure timely delivery, regulatory compliance, and smooth digital and operational rollouts. While IT execution is managed separately, the Product Analyst will perform essential product-side activities including requirements definition, coordination, documentation, testing support, and business readiness.

Key Responsibilities

• Support digital card journey enablement, including workflow design aligned with market requirements, and testing from a Cards Product perspective
• Define detailed product requirements for mobile app card features and digital enablement initiatives
• Support required policy and process changes across digital and physical journeys to scale the business
• Coordinate with IT, Digital, Operations, Compliance, and Network teams to ensure implementation readiness
• Support card process change initiatives through effective cross-functional coordination
• Assist with Jaywan Mono-Badge and Co-Badge initiatives, including digital journey changes, documentation, re-carding support, and customer communication alignment
• Support segment alignment initiatives (Credit Card variants) including system flagging logic and validation
• Assist in resolving BAU issues in coordination with IT and stakeholders
• Provide support for Mastercard regulatory projects, including system changes, testing, and implementation readiness

Key Skills & Experience

• 4–7 years of experience in Cards, Payments, or Digital Banking
• Understanding of credit card products, digital journeys, policies and mobile app enablement
• Experience working with IT and cross-functional teams on product implementation
• Exposure to card networks (Mastercard preferred) and regulatory initiatives
• Experience in requirements documentation, UAT support, and issue tracking

Core Competencies

• Strong coordination and stakeholder management skills
• Detail-oriented with structured execution approach
• Ability to manage multiple initiatives in parallel
• Strong written and verbal communication skills